What is Customer Service? Who is the customer? How can you change the culture in your organization to give us customer service? What makes for good customer service and who is your customer as a Leader?
Featuring:
Chris Montera
Don Lundy
J.B. Guiton
Chris Cebollero
Anne Clouatre
What is Customer Service? Who is the customer? How can you change the culture in your organization to give us customer service? What makes for good customer service and who is your customer as a Leader?
Featuring:
Chris Montera
Don Lundy
J.B. Guiton
Ch…
This week we discuss the American Ambulance Association Stars of Life and the NAEMT EMS Day on the Hill. We also meet some new leaders on the podcast.
Featuring:
Chris Montera
Don Lundy
Nick Boukas
Gary Wingrove
This week we discuss the American Ambulance Association Stars of Life and the NAEMT EMS Day on the Hill. We also meet some new leaders on the podcast.
Featuring:
Chris Montera
Don Lundy
Nick Boukas
Gary Wingrove
This week Skip and I talk about the time crunch that Leadership is. How much is too much? When is should you stop doing things? How do you delegate. We would really appreciate your feedback on this episode.
Featuring:
Chris Montera
Skip Kirkwood
This week Skip and I talk about the time crunch that Leadership is. How much is too much? When is should you stop doing things? How do you delegate. We would really appreciate your feedback on this episode.
Featuring:
Chris Montera
Skip Kirkwood
This week we talk with Mic Gunderson about the National Fire Academy EMS Leader Course. Pardon my cough. I was not feeling great and forgot to mute my microphone.
Featuring:
Chris Montera
Mic Gunderson
This week we talk with Mic Gunderson about the National Fire Academy EMS Leader Course. Pardon my cough. I was not feeling great and forgot to mute my microphone.
Featuring:
Chris Montera
Mic Gunderson
On January 31, 2010,
In EMS Leadership, Podcast,
By admin
This episode we talk with Daniel Patterson about his role at the University of Pittsburg and the research they are embarking on in EMS.
Featuring:
Chris Montera
Aarron Reinert
Sean Caffrey
Daniel Patterson
This episode we talk with Daniel Patterson about his role at the University of Pittsburg and the research they are embarking on in EMS.
Featuring:
Chris Montera
Aarron Reinert
Sean Caffrey
Daniel Patterson
This week we discuss nothing in particular as we come back from Hiatus. This season of EMS Leadership is going to be great. We introduce our new Management book club. Please start reading Good to Great by Jim Collins
Also learn why Aarron and Sk…
This week we discuss nothing in particular as we come back from Hiatus. This season of EMS Leadership is going to be great. We introduce our new Management book club. Please start reading Good to Great by Jim Collins
Also learn why Aarron and Skip are throwing down!
Featuring:
Chris Montera
Skip [...]
On November 13, 2009,
In EMS Leadership, Podcast,
By admin
This week we discuss the EMS Expo, NEMSMA, and systems coming together in New Hampshire.
Featuring:
Chris Montera
Gary Wingrove
Skip Kirkwood
This week we discuss the EMS Expo, NEMSMA, and systems coming together in New Hampshire.
Featuring:
Chris Montera
Gary Wingrove
Skip Kirkwood
This week we bring you an episode we recorded from EMS Expo with Skip Kirkwood and Carissa O’Brien on EMS System Development. This is a fun show since it was live in front of an audience.
Featuring:
Chris Montera
Skip Kirkwood
Carissa O’Br…
This week we bring you an episode we recorded from EMS Expo with Skip Kirkwood and Carissa O’Brien on EMS System Development. This is a fun show since it was live in front of an audience.
Featuring:
Chris Montera
Skip Kirkwood
Carissa O’Brien
On October 2, 2009,
In EMS Leadership, Podcast,
By admin
This week we start a series on Six Sigma and how you can incorporate it into an EMS agency of any size and how it will help you in the long run.
Topics include:
- The quality police model – how the traditional chart review model for improving EMS…
This week we start a series on Six Sigma and how you can incorporate it into an EMS agency of any size and how it will help you in the long run.
Topics include:
- The quality police model – how the traditional chart review model for improving EMS care come to be; and why it is [...]
On September 26, 2009,
In EMS Leadership, Podcast,
By admin
This week we talk about how to lobby and how to get started talking to the people that make decisions. It is a way for us to get our voices heard at a local, state and national level.
Aarron’s Six Sigma thingy that got him banned on flights
Feat…
This week we talk about how to lobby and how to get started talking to the people that make decisions. It is a way for us to get our voices heard at a local, state and national level.
Aarron’s Six Sigma thingy that got him banned on flights
Featuring:
Chris Montera
Aarron Reinert
Greg Friese
Gary Wingrove
Skip Kirkwood
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